Refund and Rescheduling Policy

About NutriWell Clinic: we provide online-only nutrition consultations and personalised nutrition programmes across India. Purchased services may include a discovery consultation, a personalised Indian-food nutrition plan, and the app access, programme support and follow-up reviews listed for your selected package. Starter includes a discovery consultation and a 7-day plan, with no follow-up appointment. Monthly programmes include the support described on the Services page. Payments are one-time payments for the stated package period, not automatic subscriptions.

Services already availed: payments are non-refundable for consultations attended, personalised reviews or plan preparation already carried out, and app access or programme support already provided. A change of mind or a decision not to continue does not create an automatic refund entitlement for services already supplied. There is no unconditional money-back guarantee.

Paid services not availed: if you have paid but have not availed the purchased service, contact us before the service begins with your booking and payment references. NutriWell will check the payment and service-delivery records and confirm whether rescheduling or a refund is applicable. A request is not automatically an approved refund. If NutriWell cannot provide the agreed service, or a payment was duplicated or incorrectly collected, we will investigate and arrange the applicable remedy or refund.

Rescheduling: contact support@nutriwellclinic.com or WhatsApp +91 7066099982 as early as possible, preferably before your scheduled appointment. Include your booking reference and preferred alternative dates. Changes depend on availability and are confirmed by NutriWell; sending a request does not itself change the appointment. Rescheduling is not a cancellation or a refund.

Payment issues and approved refunds: if your account was charged but booking confirmation is missing, contact us with the payment reference rather than paying again immediately. Approved refunds are returned to the original payment method. The payment provider's applicable processing timeline will be communicated when the refund is approved. Never share your card PIN, UPI PIN or OTP with support.

Contact NutriWell Clinic: support@nutriwellclinic.com; WhatsApp +91 7066099982; website https://nutriwellclinic.com. Please use the email address or phone number associated with your booking and provide your name, package, booking reference, payment reference and requested resolution. Do not include unnecessary health information in a payment query.

This policy does not limit rights or remedies available under applicable law, including for services not provided as agreed. It does not remove an entitlement that cannot lawfully be excluded.